- Computers and Software
- Health and Safety
- Sales and Marketing
- Financial Management
- Leadership and Management
- Harvard ManageMentor
- Customer Service
- Food Hygiene
- e-Commerce
- Starting your Business
- Business Growing/Developing
- The Apprentice
- Communication Skills
- Employment Law
- Protecting Your Business
- Managing Information
- Change Management
Communication Skills
Covering all aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, this selection of eLearning modules will help you improve the customer focus of your business, leading to increased sales and customer loyalty.
Communication Skills eCourses
- Written Communications
- Communication Process
- Straight Talking – The Art of Assertiveness
- The Apprentice – Negotiating to Win
- Negotiating – Tying the Knot
- Introduction to Negotiation
- Report Writing – The Art of Writing a Good Report
- Producing Project Reports
- I Wasn't Prepared for That – Overcoming the Fear of Making Presentations
- Presentations 1 – Preparing for the Presentation
- Presentations 2 – The Presentation
- The Persuasion Process
- Briefing Skills
- The Grapevine – Communicating in a World of Change
- Questioning Skills – Why Are Questions Important?
- An Introduction to Listening
This course will help you understand the basic principles of effective writing and give you the confidence to put your thoughts and ideas into words.
This course will help you improve the way you interact with people at work.
Straight Talking – The Art of Assertiveness
Featuring John Cleese, Jennifer Saunders and other famous faces, this course will help any business professional take the first steps towards a more assertive attitude.
The Apprentice – Negotiating to Win
This course can help business owners and employees develop the skills needed to negotiate effectively in all aspects of business.
Featuring Dawn French, Neil Flynn and other famous faces, this course will help managers prepare properly for negotiation, polish their personal negotiation style and turn things around when negotiating gets tough.
This course offers a basic insight into the key elements of negotiation in the workplace, and the advantages of reaching mutually satisfactory conclusions.
Report Writing – The Art of Writing a Good Report
Featuring Dawn French, Reece Dinsdale and other famous faces, this course delivers a
straightforward, step-by-step guide to writing better business reports.
Project reports are an excellent way to communicate information to others without the need for meetings.
I Wasn’t Prepared for That – Overcoming the Fear of Making Presentations
Featuring Dawn French, Robert Lindsay and other famous faces, this course introduces the skills needed to plan and deliver a well-prepared presentation.
Presentations 1 – Preparing for the Presentation
This course explains the basics of good presentations and helps you to become more confident by preparing thoroughly.
Presentations 2 – The Presentation
This course explains how to structure and deliver successful presentations, and provides guidance on how to deal with different types of audience.
This introductory course introduces you to some of the concepts behind effective persuasion, which can help businesses sell more products, negotiate better deals and get more from their workforce.
Whether you are dealing with an agency or talking to your team or colleagues, this course will help you brief people clearly and constructively.
The Grapevine – Communicating in a World of Change
Featuring Peter Capaldi, Geraldine James and other famous faces, this course has been
developed to help managers refresh and develop their communication skills so that they can play a more active role in motivating staff and persuading them to ‘buy in’ to business objectives.
Questioning Skills – Why Are Questions Important?
This course will help you learn which type of questions to use in different situations.
This course will help you understand how to turn listening into an active process and make the most of this valuable first step towards more effective communication.
